Vacando - Vacation Rentals

Apartment Schön in Iseltwald, Bernese Oberland - 2 persons, 1 bedroom

Iseltwald, Bernese Oberland, Switzerland

2

Apartment

2 Persons

1 Bedroom

1 Bathroom

Quality

Not available

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Description

Apartment Schön

Basic Information

Type of accommodation
Apartment
Number of persons
2
Number of bedrooms
1
Rooms
2
Bathrooms
1
Living space
50 m²
Distance to sea or lake
800 m

Customer reviews

To leave a review on this website, a guest must be invited by e-mail based on confirmed booking records.

Overall rating

Overall result based on 2 reviews:

4.0 / 5
3 / 5

« great apartment, but . . . »

(US). Reviewed on 8/21/2014. Traveled in August 2014

This is a very nice apartment, but our experience with Interhome left us dissatisfied. It took an hour to figure out where the key was when we arrived. The office had closed at 4 pm on the day guests arrive for their weekly rentals, and the sign directing us and others to the key's location was not in an obvious place. No one showed us to our apartment or explained how appliances, etc. Operate. The home instructions WERE there but concealed in a high cabinet where we didn't find them for several days; when we asked the office about this, they told us it's because renters take them! Also the office told us it wasn't their responsibility to replace burned out light bulbs or fix a very difficult to open front door. On day 5 of our 7 day rental the owner came to address these problems. We were also delayed an hour leaving at the end of the week while the office figured out how to return our damage deposit. We payed top dollar for this apartment, and, after this experience we cannot recommend that others use Interhome for rentals in Switzerland.

Answer from the supplier

Dear Interhome Guest,

Sincerest thanks for your report.

We would like to apologise most sincerely that we have not fulfilled our promise as regards the quality and maintenance of the holiday property. We have forwarded all your comments to the managing board, who will deal with the problem immediately.
We would be very pleased if you gave us another chance to convince you of our excellent services.

Kind regards,

Your Customer Service Team

5 / 5

« Une vue à couper le souffle »

(FR). Reviewed on 8/21/2014. Traveled in August 2014

Superbe chalet , très bien situé , facile d'accès , bien équipe , au calme avec une vue magnifique !!

Property managed by Interhome